e_jond
posted this on May 05, 2009 03:10 pm
For freelancers, as an alternative to membership cancellation, Elance offers the option to downgrade to a free Basic Plan. The free Basic Plan will maintain a freelancer profile in our directory of freelancers and allow a minimum number of Connects. See below for instructions on how to downgrade or cancel your freelancer membership plan. For more information on membership plans, click here.
To cancel your client account, please email us at support@elance.com and we will process your account cancellation.
If you have more than one category in your membership plan, you must select one category to keep for your profile. Your feedback and job history for all other categories will be available in the future if you add those categories back to a paid membership.
To cancel or downgrade a freelancer membership, please log in to your account and follow the steps below:
Memberships must be canceled or downgraded at least one day prior to the next billing date to avoid being automatically charged for the next membership period. All membership payments are non-refundable.
When canceling or downgrading a freelancer membership, the effective date is the next billing date. Freelancers can continue submitting proposals until that next billing date.
To change your current membership category, please log in to your account and follow these steps:
Note: Category changes only take effect at the beginning of your next billing cycle. If you have a paid membership, you can add additional categories to your membership and begin submitting proposals in that category immediately. For the 1st 60 days after registration, new freelancers will be able to change membership immediately.
Freelancers can purchase a membership using a credit card (American Express, MasterCard or Visa), PayPal account, or the available balance in their Elance Account.
To change your membership payment method, please log in to your account and follow the steps below:
Note: If you are selecting your Elance Account as your payment method, you must have funds in your available balance first. If you are upgrading your membership plan, the payment method will be charged immediately. If there is no change to your membership plan, the new payment method will be charged on your membership's regular renewal date.