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What is phone verification?

e_jond
posted this on May 03, 2009 04:21 PM

When you register as a new freelancer or change phone number, you will be asked to verify your phone number. You will be required to verify your phone number before you are able to withdraw funds from your Elance account.

Elance requires phone verification for all freelancers to ensure that contact information is accurate and up-to-date.

How Do I Verify My Phone Number?

To verify your telephone number, log into your account and follow these steps:

Click on your username at the top of the Elance website and choose Settings from the drop-down menu.

  1. Go to My User Info link on the left panel.
  2. Next to your telephone #, click the verify link.  
  3. You will see a Phone Verification pop-up box. If your phone number is correct, please click continue.  If not, please click the edit phone number link.
  4. Now, you will receive an automated phone call from Elance.  You will be prompted to press the # key on your keypad to acknowledge you were expecting the phone call.  Then, you will be asked to speak the confirmation code or you can use your keypad to enter the numbers that are displayed on your computer screen. Please remember to speak each number slowly and clearly if you choose to speak the numbers on the screen.
  5. Once you have spoken or entered the code successfully, you will receive a message that your phone number has been verified.

Note:  You are given 3 attempts to successfully verify the code.  Please remember to speak slowly and clearly in order for the system to recognize your voice or you can choose to enter the number on your keypad.   If you are unsuccessful in verifying your phone number, you will be able to try again after waiting a 24 hour period.

What if I am Still Unable to Verify My Phone Number? 

To have your phone number manually verified by Elance please call our Customer Support from your registered phone number.We can be reached at 650-564-3771

(if calling from outside the US, dial 00-1-650-564-3771) or toll-free at 1-866-271-8080. Phone verification messages can be accepted 24 hours a day.


Please provide following information in order to successfully have your phone number verified.

1. When prompted, clearly state that you would like to have your phone number verified
2. Say your Elance username
3. Spell your Elance username
4. Include your registered email address

Once we receive your request, we will attempt to verify your number.  

If your number is not verified after 24 hours of leaving a message, please call 650-564-3771 (if calling from outside the US, dial 00-1-650-564-3771)

or toll-free at 1-866-271-8080, Monday - Friday 5AM to 5PM PST.

Note:  Your number will not be shared with third parties without your explicit consent and will only be used by Elance for the following purposes:

  • For questions or issues related to a job on Elance
  • For any Customer Support matters related to your account
  • For occasional input on the Elance platform and initiatives
 
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